The exception is when you upgrade, when your old edition is replaced by the upgraded edition and your old license key becomes invalid having been replaced by the new upgrade license key. When you purchase the v4 Standard edition or v5 Standard/Professional/Server/Server Plus editions you have the software licenses for life, there is no annual fee to pay. You may only transfer the license key to another computer for legitimate upgrade/replacement purposes. The upgrade discount only applies to previous purchased versions, it does not apply when upgrading from the free or 30 day trial to the latest full purchased version.Ĭlarifying the License Duration and Support for the different Macrium Products v4 Standard edition and v5 Standard/Professional/Server/Server Plus editionsĮach Macrium Reflect license key, for v4 Standard edition or v5 Standard/Professional/Server/Server Plus editions, is for one computer. The free edition is not supported although users do have access to view the Forum, Knowledge Base (KB) Tutorials, Help Tutorials and YouTube videos but cannot post questions in the Forum. Please note that e-mail Macrium Support is only available for the purchased editions and the full 30 day trial also only those who purchase can post questions in the Forum. Major upgrades (for example 5.x to 6.x) are chargeable but with an upgrade discount. Same version updates (for example 5.x to 5.x) are free for life. Many problems can be solved by finding solutions within the Forum, Knowledge base (KB) Tutorials, Help Tutorials and YouTube videos these are instant solutions rather than wait for Macrium Support to respond (usually within 24 hours during weekdays). Macrium Support is by e-mail and support forum access. To maintain support after this time you are required to upgrade to the latest version of Macrium Reflect (currently version 5). You are guaranteed at least one year of free support. When you purchase v5 Standard/Professional/Server/Server Plus editions of Macrium Reflect, Macrium Support is provided free for one year or until a major release (for example 5.x to 6.x) whichever is the longer. Support, Updates and Upgrades for v4 &v5 editions of Macrium Reflect Support, Updates and Upgrades for v4 & v5 editions of Macrium ReflectĬlarifying the License Duration and Support for the different Macrium Products There are 4 parts to this article, click on the appropriate link:

There has been no downgrading of support, we pride ourselves on the support given.

The support for the current version 5 is the same as that for the previous version 4. Macrium Software takes customer support seriously and this article describes duration and nature of that support.

Macrium reflect free safe